May 2025 Wellbeing Newsletter Special Edition: Mental Health Awareness Month
- Serco Wellbeing Team
- Apr 30
- 17 min read
Mental health matters every day, but May gives us a dedicated space to reflect, support, and start meaningful conversations. Just like our physical health, our mental wellbeing needs care, attention, and compassion. May is a powerful reminder that it’s okay to not be okay, and that reaching out, checking in, and slowing down are all important acts of self-care. Let’s use this month to create space for open conversations, deeper self-awareness, and a little more kindness—toward ourselves and others.
In this edition, find practical tools, thoughtful insights, and supportive resources to help you prioritize your mental wellbeing—whether that means managing stress, building emotional resilience, or simply taking a moment to breathe.
In this issue:
Stride Together Step Challenge Starts Soon – Register Today!
Benefits Corner
Stride Together Step Challenge Starts Soon – Register Today!
Get ready to lace up and move with purpose — the Stride Together Step Challenge kicks off on May 12, and we’re stepping up in a big way! Whether you’re a casual walker, a serious stepper, or somewhere in between, this is your chance to rise to the challenge. And for this challenge, we're taking it up a notch with a special team competition featuring our Employee Resource Groups (ERGs)!
Participate with any ERG team and compete to see which group can rack up the most steps. It’s a great way to get moving, build team spirit, and show what your group can accomplish when you stride together. Please note: you do not need to be an ERG member to participate in this activity.
How it works:
Join an Employee Resource Group (ERG) team — or support one if you’re not yet a member!
Rack up your steps from May 12 through the challenge period.
Help your team claim the top spot and show what your group can accomplish when you stride together!
Watch the kickoff video to learn how to participate and get inspired! Let’s rise to the challenge together — one step at a time!
Support Your Mental Health with New Activities
Celebrate Mental Health Awareness Month by participating in uplifting and mood-boosting activities with the Mental Health Menu: Choose What Nourishes You!
The Mental Health Menu features a range of activities designed to elevate your mood, energize your day, and support your overall mental wellbeing. From invigorating Appetizers and fulfilling Main Dishes to refreshing Sides and rewarding Desserts, the menu offers a variety of feel-good options to help you unwind, recharge, and reconnect. Here's how it works:
Choose Your Mental Health Menu Item: Check out the Serco Wellbeing Mental Health Menu and choose one or more feel-good “dishes” from the Mental Health Menu to lift your mood — or get creative and add your own favorites to the mix!
Track Your Progress with the Mental Health Menu Worksheet Keep a lighthearted log of what you’ve tried — challenge yourself to try something new every day!
Earn Wellbeing Tickets For every activity you complete, earn Wellbeing Tickets. The more activities you complete, the more rewards you can earn! Complete the Mental Health Menu Submission Form to share your progress and earn tickets.
Complete at least one menu item: 1 Wellbeing Ticket
Add and complete your own activities for a personalized menu: 5 Wellbeing Tickets
Complete multiple activities throughout the month: 10 Wellbeing Tickets
The Mental Health Menu is all about taking small steps to improve your wellbeing — one mood-boosting activity at a time. Whether it’s taking a walk in nature, calling a friend, journaling, or simply pausing to breathe — these tiny actions can make a big difference. Start today, and see how these joyful habits can add up to a more positive and balanced month!
Visit the Total Wellbeing On-Demand page to learn more, find additional resources, and get started today!
May Mindful Moment: Reset & Recharge Mindfulness Exercise
In the hustle and bustle of everyday life, it’s easy to get caught up in the demands of work, family, and personal obligations. But what if you could take just a few minutes to reset, recharge, and bring yourself back to the present moment?
This Mindful Moment is designed to help you find peace and clarity, even on your busiest days. In just a few minutes, you can reset your mind and recharge your energy. Try this mindfulness exercise whenever you need a mental break or want to center yourself. Start today, and notice the difference it makes in how you feel.
Earn Wellbeing Tickets & Win!
Complete this Mindful Moment exercise and you’ll earn 1 Wellbeing Ticket for your efforts! Plus, by participating, you’ll also get a chance to win a HelloFresh box to enjoy healthy, delicious meals delivered right to your door. It’s a win-win for both your mind and body!
April Mindful Moment Winners
We’re thrilled to announce the winners of our April Mindful Moment Activity! Congratulations to everyone who participated and took the time to invest in their mental wellbeing. Your commitment to practicing mindfulness and making self-care a priority is truly inspiring.
The winners of the April Mindful Moment activity are:
Kris Sullivan
Rose Carelas
Jane Birmingham
MaryAnn Carney
Robyn Bone
Thank you to everyone who joined us in April. Keep up the great work, and don’t forget to take a mindful moment this month to reset and recharge.
Prioritize Your Mental Wellbeing: Resources You Can Rely On
At Serco, we believe that mental health matters — this month and beyond. When we care for our mental wellbeing, we’re more present, more resilient, and better able to support those around us.
In today’s fast-paced and often demanding environment, stress can build up quickly. Whether you're on the frontlines, behind the scenes, or supporting others in their roles, it’s easy to put your own needs on the backburner. But your mental wellbeing deserves attention — not just in moments of crisis, but as a regular part of your self-care.
That’s why we’re committed to creating a culture where it’s okay to take a break, speak up, and ask for support — without stigma or judgment. You don’t have to navigate challenges alone. We’re here to give you the tools and resources to take charge of your wellbeing.
6 Tips to Support Your Mental Health at Work
Set Boundaries: Protect your wellbeing by defining clear work-life boundaries. It’s okay to unplug after hours!
Check-In with Yourself: Make it a habit to pause and assess how you’re feeling mentally and emotionally. Self-awareness is the first step to self-care. Recognize the signs of stress and burnout – and take action early.
Reach Out for Support: Don’t underestimate the power of a check-in. A quick conversation can help ease stress and build a sense of support. Talk to a trusted colleague, manager, or mental health professional when you need help.
Practice Self-Care: Prioritize sleep, movement, and healthy habits to maintain resilience.
Encourage a Culture of Support: Be a mental health ally by listening, supporting, and advocating for a stigma-free workplace.
Use Your Tools: If you’re feeling overwhelmed, there’s no need to go it alone. Leverage the resources available to you.
Support You Can Rely On: Toolkit and Resources
To support you in your mental health journey, TELUS Health offers free and confidential resources tailored to your needs:
Webinar: Mental Health Awareness
Video: Sharing My Mental Health with Others: Creating a Positive Experience
Article: Recognizing a Mental Health Issue and Giving Support Article
Article: Supporting a Co-Worker Who May Have Mental Health Concerns
Article: Red Flags- Signs & Symptoms of Mental Health Challenges
Digital Self-Help Programs: Access the CareNow library of self-guided or counsellor-assisted modules for support on topics such as depression, anxiety, grief and more.
This Mental Health Awareness Month, take a moment to check in with yourself. Reach for support when you need it. And remember — caring for your mental wellbeing is not just a one-time action, it’s an ongoing priority.
Because you matter. Your wellbeing matters. And we’re here for you — every step of the way.
Celebrating Serco Wellbeing Winners
First Quarter Participation Winners
Thank you to everyone who took part in our wellbeing activities during the first quarter! Over 250 employees participated in the first Rise to the Challenge, four Total Wellbeing On-Demand activities, and three Mindful Moments. Your enthusiasm and commitment to wellness make a real difference.
We’re excited to announce the winners for the first quarter, who were randomly selected from all participants in all of the wellbeing activities.
Kellene Vann
Kelly Beck
Elizabeth Garrett
Rebeca Caunday-Jacobsen
Grace Eugenio
Deborah Stenger-McGranahan
David Galloway
Chelsea Orozco
Anneliese Guenther
Robert Smith
How You Can Be a Serco Wellbeing Quarterly Winner
Remember, every activity you join is a step toward better wellbeing—and more chances to win in future raffles. Stay engaged, stay active, and keep looking out for upcoming opportunities! Stay tuned for what’s next!
Visit the About Serco Wellbeing page to learn more and get started today!
April Caught in Action Winners
We’re thrilled to spotlight our Caught in Action winners for April — the incredible DOL VETS TAP Team for their inspiring participation in National Walking Day. The team stepped up (literally!) and got moving together, showing that a little fresh air and a lot of teamwork go a long way in supporting total wellbeing. Not only did they walk the walk — they also shared their participation on the Serco Wellbeing Viva Engage page, spreading motivation and encouraging others to get involved. Their energy and camaraderie are exactly what wellbeing in action looks like!
Huge shoutout to the DOL VETS TAP Team including Sabrina Sanford, Joan Henley, Sibylle Whyte, Deidra Brown, Allison Clemons, Virginia Sulick, Megan Worcester, Julia Parks, Cathy Gentry, Kelly Perry, and the dog Sully for leading by example and making movement a fun, shared experience. You've earned this recognition!
Want to be next? Keep showing up for your wellbeing — you never know when you might get Caught in Action!
April Wellbeing Warrior: Elizabeth Garrett
Elizabeth faced a major setback in 2023 when she tore her ACL and MCL, requiring surgery followed by nine months of rigorous physical therapy. The road to recovery was long and challenging, but even after completing therapy, she realized her journey was not over. While she had regained mobility, her knee still lacked strength, and the weight she had gained during her period of inactivity placed additional strain on her joints. She knew she had to make a change not just for her knee, but for her overall well-being.
Determined to find a sustainable path forward, Elizabeth sought medical advice and underwent health checks. However, she soon realized that medicine alone would not provide the solution she needed. In November 2024, she turned to a nutritionist for guidance. Through this consultation, she discovered that her metabolism had slowed significantly due to her diet and inadequate food intake. Her body needed a reset, and she committed to making meaningful changes.
Elizabeth focused on increasing her lean protein intake, drinking more water, and becoming more active. With dedication and perseverance, she successfully lost 25 pounds, an achievement that not only eased the strain on her knee but also left her feeling revitalized. She was amazed at the transformation, proving to herself that change was possible at any stage in life, even when she initially doubted it.
She credits the Wellbeing program for playing a crucial role in her journey. Seeing others set and achieve their own health goals inspired her to take a different approach and commit to her personal wellness.
Elizabeth’s story serves as a powerful reminder that self-reflection is key to change. She encourages others to ask themselves: “Are you truly happy with your current lifestyle? Is this the path you want to continue on?” For her, the answer was clear—she wanted more, and she took the necessary steps to achieve it. Change is always possible with the right mindset and support system.
Congratulations to Elizabeth on her incredible progress, strength, and determination. Her story is a powerful reminder of what’s possible with commitment and courage. Keep shining—you’re showing us all how far perseverance can take us!
Become a Wellbeing Warrior
Are you a Wellbeing Warrior or know someone who is? A Wellbeing Warrior is someone who embraces healthy habits, inspires others, and commits to personal growth and self-care. Whether it’s through regular movement, mindfulness, or uplifting those around them, their dedication makes a difference. If this sounds like you or someone you admire, don’t wait—submit a nomination today and celebrate the impact of a true Wellbeing Warrior!
One winner will be highlighted each month and awarded an exciting prize valued at up to $500!
Visit the Wellbeing Warrior page to learn more and submit your nomination!
A Safe Place to Talk: TELUS Health Counseling Support
From time to time, we all need support to deal with an issue or challenge. If you could benefit from professional help to proactively address a personal or work-related concern, you can turn to TELUS Health.
The Employee Assistance Program (EAP) is available to you and your dependents at no additional cost and includes access to confidential counseling. Here are just some of the ways that EAP counseling can help:
You’re dealing with conflict or changes at work and it’s affecting your productivity.
You’d like to learn to better control anger or manage stress.
You recently learned you have a chronic illness or disability.
You’re going through a separation or divorce.
You’re concerned about an addicted spouse or family member.
You’re struggling with self-esteem or communication issues; parenting challenges
To get started, contact TELUS Health toll-free anytime, 24/7, to speak with a caring advisor for guidance, resources, and a referral to a counselor for face-to-face, telephonic, or video sessions for short-term, solution-focused counseling. All counselors are experienced therapists with a minimum Master’s degree in psychology, social work, educational counseling, or other social services field.
Phone: Available 24/7 at 888-456-1324
Website: Schedule a counseling session through the online scheduler available on TELUS Health One Platform. Visit one.telushealth.com/serco
First Time Users: register for an account using the invitation code “sna-employee ID” (ex. sna-00123456)
Returning Users: login using your email and password set up during the registration process
Access TELUS Health on Teams
Did you know that you can access the TELUS Health One platform directly within Microsoft Teams? This makes it easier than ever to find resources, complete wellbeing assessments, and get support—all without leaving your workflow.
How to Access TELUS Health One on Teams:
Open Microsoft Teams on your desktop or mobile device.
Click on "Apps" in the left-hand menu.
Search for "TELUS Health One" in the app directory.
Click "Add" to integrate it into your Teams.
Once added, you can explore resources, complete assessments, and access wellbeing support—all in one place!
Prioritize your mental and physical wellbeing with quick and easy access to support. Try it today!
Psychological Safety Corner: 2025 Injury Reduction Campaign - Psychological Safety & Mental Health Focus
2025 Injury Reduction Campaign: Mental Health and Psychological Safety Focus
This month, as part of our 2025 Injury Reduction Campaign, we're shining a spotlight on Mental Health and Psychological Safety—because a safe workplace isn't just physical, it's emotional too.
We’re excited to feature a powerful new LinkedIn Learning course to help you build a culture where everyone feels safe to speak up, contribute ideas, and take healthy risks: Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking.
In this course, you’ll learn:
9 actionable strategies to foster psychological safety
How to encourage open dialogue and lead with purpose
Everyday practices to build trust and support innovation
Whether you're a leader or team member, this course will empower you to contribute to a more supportive and high-performing workplace.
🎟️ Complete the course by June 30 to earn 5 Wellbeing Tickets!
👉 Note: If you haven’t used LinkedIn Learning through Serco before, the link will redirect you to our single sign-on page.
Let’s commit to safety in every form—start the course today and take a step toward a healthier, more connected workplace.
New Health & Safety Page Available on Serco Wellbeing Website
We’re pleased to announce the launch of a brand-new Health and Safety page on the Serco Wellbeing website—a refreshed and user-friendly space designed to support your safety, health, and wellbeing every day.
Whether you’re on the frontline, in the office, or working remotely, this page brings together the tools, tips, and guidance you need to stay safe and feel supported.
What You’ll Find:
Easy-to-follow safety guidelines
Mental health and stress management tools
Ergonomic tips for office and remote workers
Quick access to training and support materials
Access to the Health, Safety & Wellness page on SercoConnect to explore all the latest resources.
2025 Injury Reduction Campaign Information: Make it Personal – Safety Starts with You: Every Choice Every Day
Your safety is our priority—and knowledge is power! By staying informed and proactive, we can all help create a safer, healthier workplace for ourselves and our teams.
Explore the new page today and take a step toward a safer tomorrow!
Preventive Health: Women's Health Week
Women’s Health Week is a reminder of the importance of prioritizing your health—both physical and mental. Preventive care is key to maintaining well-being and catching potential health issues before they become serious. By focusing on prevention, women can live healthier, longer lives and address concerns early on. Here’s how you can embrace preventive care for better overall health.
1. Routine Health Screenings. Regular screenings are crucial for identifying health issues early, even before symptoms arise. These may include:
Breast Cancer Screenings: Mammograms are essential for detecting breast cancer early, typically recommended every 1-2 years for women over 40.
Cervical Health: Pap smears and HPV tests help detect abnormal cells or signs of cervical cancer, usually starting at age 21 and continuing every 3 years.
Blood Pressure Checks: High blood pressure is a silent threat to heart health, so regular checks are crucial for managing the risk of heart disease.
2. Immunizations. Vaccines aren’t just for kids—they’re an important part of preventive health for adults as well. Ensure you’re up-to-date with:
Flu Vaccine: An annual flu shot helps protect against seasonal flu.
HPV Vaccine: Prevents human papillomavirus, which can lead to cervical cancer.
Shingles Vaccine: Recommended for women 50 and older to prevent shingles, a painful condition caused by the chickenpox virus.
3. Healthy Lifestyle Choices. Preventive care isn’t just about screenings and vaccinations—it’s about fostering habits that support long-term well-being. Some simple, everyday actions include:
Regular Exercise: Engaging in physical activity can help manage weight, improve mood, and lower the risk of chronic conditions like diabetes and heart disease.
Balanced Diet: Eating a variety of fruits, vegetables, whole grains, and lean proteins helps maintain a healthy weight and supports your immune system.
Mental Health Care: Don’t forget your emotional health. Stress management, therapy, and maintaining a good work-life balance are just as important as physical health.
4. Preventive Care for Reproductive Health. Women’s health needs evolve over time, and reproductive care is a vital part of preventive health:
Contraceptive Care: Whether you're planning for a family or not, understanding your birth control options is key to managing your reproductive health.
Menopause Care: As you approach menopause, monitoring changes in your body and seeking guidance on managing symptoms like hot flashes, mood changes, and bone health is crucial.
5. Stay on Top of Your Doctor Visits. Make sure to schedule annual check-ups with your healthcare provider. These visits are an opportunity to review your overall health, ask questions, and address any concerns you may have. Even when you feel fine, routine visits can help catch potential health issues early.
This Women’s Health Week, take time to focus on prevention. Routine screenings, a healthy lifestyle, staying on top of immunizations, and proactive reproductive care can make a big difference in maintaining your long-term health.
Supporting Women's Health – Key Resources & Benefits (Cigna-Enrolled)
At Serco, we believe in empowering our employees with the resources they need to prioritize their health. For women, in particular, there are several valuable programs available to support different stages of health and wellness. Check out these benefits available to you:
Hinge Health – Pelvic Floor & Menopause Support
Hinge Health offers specialized programs to help manage pelvic floor health and menopause symptoms. From addressing pelvic pain and incontinence to navigating the challenges of menopause, Hinge Health provides expert guidance and personalized care to improve your wellbeing.
Know Your Lemons – Breast Health Awareness
Know Your Lemons is an innovative initiative aimed at raising awareness about breast health. This educational tool helps women understand the signs of breast cancer and empowers them to take action for early detection. It’s an easy-to-understand resource that can make a big difference in women’s health.
Maven Clinic – Comprehensive Women’s Health & Family Support
Maven Clinic is here to support you through various stages of life, offering services in fertility, pregnancy, postpartum care, and menopause. With access to expert advice and personalized care, Maven Clinic helps you navigate your health journey with confidence.
These programs are here to support your health and wellbeing every step of the way. We encourage you to take full advantage of these resources and prioritize your health!
Visit SercoConnect to learn more about these benefits.
Empower Your Mental Health Journey with Cigna (Cigna-Enrolled Only)
If you or someone you care about has been diagnosed with a behavioral health
condition, finding the right support can feel overwhelming. That’s where Cigna Total Behavioral Health comes in—designed to guide you every step of the way. With Cigna Total Behavioral Health, you’ll receive personalized care and access to a variety of resources designed to support your health journey, wherever you are. Here’s what’s available:
Enhanced Access to Care: Benefit from provider search and match support, on-the-spot appointment scheduling, and new online scheduling options for added convenience.
Unlimited Consultations: Our team is available to discuss your concerns and connect you with the right resource or licensed clinician based on your needs.
100% Follow-Up: After your initial consultation, we’ll check in with you digitally or by phone to ensure your needs are being met and provide additional support if necessary.
Explore the resources and benefits available to you, designed to support your mental and behavioral health every step of the way. With Cigna’s wide range of services, you have access to personalized care, virtual options, and ongoing support, all tailored to meet your unique needs.
Virtual behavioral care
There are several convenient and confidential virtual behavioral health care options available to support your mental wellbeing:
MDLIVE: Schedule phone or video appointments with a licensed psychiatrist or counselor.
Behavioral Health Network: Find a provider and start video counseling through MyCigna.com.
Talkspace: Access online therapy via private messaging or live video sessions.
Ginger: Receive text-based behavioral health coaching, self-guided learning, and, if needed, video therapy and psychiatry.
On-Demand Coaching and Tools for Mental Health
Cigna offers virtual resources like iPrevail and Happify to support your mental wellbeing.
iPrevail: Get personalized coaching and interactive lessons based on your needs. You’ll also have access to peer support and communities focused on stress, anxiety, and more. Plus, there's a caregiver support program to help manage stress and build resilience.
Happify: Overcome everyday stress with science-based activities and games designed to improve your emotional health. Accessible anytime, Happify helps you manage challenges and build a more positive outlook.
Behavioral Specialty Coaching & Support Services
Cigna offers dedicated coaching and support for a wide range of conditions, including autism spectrum disorder, eating disorders, intensive behavioral case management, opioid and pain management, and substance use.
Cigna can help you:
Understand behavioral diagnoses and treatment options
Learn about treatment choices and the impact on out-of-pocket costs
Identify and manage triggers
Find in-network healthcare professionals or facilities, including top-ranked Centers of Excellence (COE) for adult and adolescent mental health, eating disorders, and substance use treatment
Locate community resources and wellness programs
Referrals to additional lifestyle and wellness programs
To learn more or access services
Cigna Total Behavioral Health is here to support you through every stage of your health journey. With comprehensive care, personalized resources, and easy access to support, you’re never alone in managing your behavioral health. Get started by exploring this digital guide, visit myCigna.com or call the toll-free number on your Cigna ID card.
Omada: A Healthy Mind Starts with a Healthy Body (Cigna-Enrolled Only)
Feel your best by creating balance in your mind and body. Your mental and physical health are connected in more ways than you think. Omada® gives you the tools and personalized support you need to build daily habits that improve your mood, boost energy, and nurture your overall well-being.
Let’s make feeling great part of your everyday routine. Here are some tips to help balance your mind and body:
Get moving: Aim for at least 30 minutes of moderate physical activity every day.
Eat well: Enjoy a heart-healthy diet rich in fruits, vegetables, lean proteins, and whole grains.
Prioritize sleep: Make sure you’re getting enough quality rest every night.
Reduce stress: Practice deep breathing, meditation, or yoga to help manage daily stress.
Build support: Surround yourself with positive relationships and supportive connections.
Take the first step toward improving your mental health and overall well-being.
Learn More About Omada
Omada provides you with tools, expert guidance, and a dedicated care team to help you feel your best and live life on your terms. With Omada, you’ll receive:
Personalized support from a certified health coach, and for specific programs like diabetes and hypertension, access to a clinical specialist.
A custom care plan that improves eating habits without cutting out your favorite meals or counting every calorie.
A welcome kit with connected smart devices to monitor your progress—yours to keep at no additional cost (if eligible).
If you or your covered adult dependents are enrolled in the company medical plan offered through Cigna, are at risk for type 2 diabetes or heart disease, and are accepted into the program, you'll receive the program at no additional cost.
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