February 2026 Newsletter
- Serco Wellbeing Team
- 1 day ago
- 11 min read
This February, pay attention to the powerful link between your heart and mind. How you care for your emotions shapes your physical health, and the choices you make for your body influence how you feel. Take time to move, rest, and connect, and discover simple ways to nurture your wellbeing every day. See what’s happening this month and find simple ways to boost your wellbeing every day.
In this issue:
Rise to the Challenge: Let the Games Begin
The torch is lit, the stage is set, and the competition begins February 9! The Go for Gold Winter Wellness Games bring the excitement of the Winter Olympics to your wellbeing—four weeks of challenges designed to help you stay active, focused, and energized through the winter months. Each week features a fresh lineup of Winter Wellness activities designed to support your total wellbeing. Compete in the events that work best for you, earn points along the way, and build momentum as you work toward a medal.
🏁 How to Participate
Register for the Challenge Sign up for the Go for Gold Winter Wellness Games to officially enter the competition.
Use the Weekly Winter Games Activity Guide
Follow the weekly guide for event ideas, tips, and inspiration to keep you motivated throughout the Games.
Complete Weekly Events Take part in wellness activities each week to earn points toward your medal. Complete as many events as you’d like—every activity counts.
Score Points, Earn Tickets, Win Rewards
As your points add up, you’ll earn Wellbeing Tickets that give you chances to win exciting rewards, including prizes valued at up to $500.
🎟 Wellbeing Tickets & Rewards
Earn 1 Wellbeing Ticket for each week of the challenge you complete.
Complete all four weeks to unlock an additional 10 bonus tickets
Earn bonus tickets for winning a medal
Gold: 15 Wellbeing Tickets
Silver: 10 Wellbeing Tickets
Bronze: 5 Wellbeing Tickets
This is your season to train, compete, and celebrate your progress—one event at a time. Whether you’re chasing gold or simply showing up, every effort counts.
Engage & Energize with February Activities
Total Wellbeing On-Demand: Eating for Heart Health Webinar
A healthy heart starts on your plate! This February, tune in to our “Eating for Heart Health” on-demand webinar and discover simple, delicious ways to nourish your heart while boosting energy and wellbeing. Learn practical tips, heart-smart strategies, and small swaps that make a big difference—without sacrificing flavor.
Watch the webinar anytime this February to earn 5 Wellbeing Tickets, complete the submission form, and take a simple step toward supporting your heart health. Visit the Total Wellbeing On-Demand page to learn watch the webinar and explore additional heart-healthy resources.
Mindful Moment: Winter Walk Meditation
Take a break from the day with February’s Mindful Moment: Winter Walk Meditation. This guided experience helps you slow your pace, steady your breath, and mentally step into a calm winter setting—no coat or outdoor time needed. Press play and enjoy the February Winter Walk Meditation anytime this month!
How to Participate:
Watch, listen, or download it from the Serco Wellbeing site to revisit whenever you like.
Then, complete the February Mindful Moment Submission Form to earn 1 wellbeing ticket for taking a few mindful minutes to slow down, notice the calm of winter, and support your emotional wellbeing.
Take a moment this February to slow down, notice the stillness, and let the quiet of winter recharge your mind and body. Visit the Mindful Moment page to watch the video today!
Wellbeing Academy: It's Time to Invest in You
Make February a month of learning that truly pays off—both for your wallet and your wellbeing. Explore the recommended Wellbeing Academy courses on financial wellness from Voya and Manulife, and discover practical tips and strategies to manage your money, plan ahead, and strengthen your overall wellbeing.
Voya (US): 5 Things to Do to Get Organized and on Track (live and on-demand courses)
Manulife (Canada): Save or Pay Down Debt (on-demand course)
Complete the featured course by March 31 to earn 5 wellbeing tickets.
Explore Additional Courses
And don’t forget—you can also explore up to 3 additional courses, webinars, videos, or articles on any topic that interests you, earning 1 wellbeing ticket for each. That means you can earn up to 8 wellbeing tickets this quarter just by learning something new that inspires you.
Not sure what to explore next? Here are a few ideas to get you started:
TELUS Health Video Series: Thriving on a Budget
TELUS Health: CareNow Program – Stress
Cigna Healthcare Podcast: Heart Disease - #1 Killer of Women
TELUS Health Article: Re-energizing and Re-focusing Your Career
Keep exploring, keep growing, and let what you discover this month inspire your next steps. Visit the Wellbeing Academy page to learn more and get started today!
Spotlight a Colleague, Celebrate Wellbeing
Wellbeing is everywhere at Serco—in the small acts of kindness, healthy habits, and supportive gestures that make our workplace shine. Now it’s your turn to recognize it! Who inspires you, encourages a teammate, or makes healthy choices that lift everyone up?
Wellbeing in Action is your chance to celebrate the people who make a difference. You can:
Nominate a colleague whose positive actions inspire others.
Share your own healthy action and be recognized for your commitment to wellbeing.
Be featured and win! Quarterly winners receive a wellbeing prize valued up to $200, and nominators have a chance to win a $25 prize.
Every nomination counts. Every action matters. Take a moment to highlight the colleagues who make Serco a healthier, happier place—and join us in celebrating the everyday heroes of wellbeing.
Ready to celebrate wellbeing in action?
Submitting a nomination is a great way to celebrate the small steps that create a big impact. To help you get started, here’s an example of a completed nomination to show what it looks like in practice:
Which area(s) of wellbeing? Physical, Emotional
Describe the wellbeing action(s) being recognized:I set a personal goal to prioritize daily movement and mental resets. I started scheduling short walks between meetings, practicing quick breathing exercises, and taking mindful pauses to check in with myself throughout the day.
How has this action positively impacted the nominee, their colleagues, or the workplace?These habits have helped me feel more energized, focused, and resilient. I’ve learned that even small, intentional steps can make a meaningful difference in my wellbeing—and hopefully inspire others to consider their own healthy routines.
Share any stories, details, or experiences about this action that inspire or highlight its impact:One morning, I swapped a coffee break for a brisk walk around the office neighborhood. By the time I returned, I felt refreshed and more alert—proving that even a few minutes of intentional movement can have a big impact on energy, focus, and overall wellbeing.
Visit Wellbeing in Action page to learn more, submit a nomination, and be part of Wellbeing in Action!
Stronger, Healthier, Supported - Make the Most of TELUS Health EAP
Life can be demanding. Between tight deadlines, personal commitments, and unexpected challenges, it’s easy to feel stretched thin. Often, we tell ourselves, “I can handle this,” or “I’ll deal with it later.” But sometimes, a little support at the right moment can make all the difference.
That’s where your TELUS Health Employee Assistance Program (EAP) comes in. More than just a helpline, EAP is a confidential, free resource designed to help you navigate life’s challenges—whether they’re big, small, or somewhere in between. It’s a tool to help you stay resilient, energized, and balanced every day. EAP offers support in areas that touch all aspects of your life:
Emotional wellbeing: Struggling with stress, anxiety, or uncertainty? Professional counselors can help you develop coping strategies before it affects your work or home life.
Work-life balance: Feeling stretched too thin? EAP coaches can provide tips and tools to manage priorities, set boundaries, and reclaim your energy.
Financial and legal guidance: Need help understanding budgeting, debt management, or legal questions? Expert advisors are just a call or click away.
Family and relationship support: Parenting, caregiving, or relationship challenges? EAP offers practical guidance and resources to help you navigate life’s complexities.
Consider Alex’s story: they were juggling multiple projects at work while caring for a family member at home. Feeling overwhelmed, Alex reached out to EAP. Through a few short conversations, they learned strategies to manage stress, plan their day more effectively, and make space for self-care. By taking action early, Alex avoided burnout and returned to work feeling more focused, resilient, and confident.
The key takeaway? Wellbeing isn’t just about surviving—it’s about thriving. TELUS Health EAP empowers you to take small, proactive steps that create meaningful impact in your everyday life.
Support is always confidential, free, and available 24/7—whether you prefer a call, a chat, or online resources. Don’t wait until stress becomes overwhelming. Reach out today, and take a step toward feeling stronger, healthier, and supported—because taking care of yourself is always worth it.
Access TELUS Health today and take care of yourself and those around you.
Phone: Available 24/7 at 888-456-1324
Website: Schedule a counseling session through the online scheduler available on TELUS Health One Platform. Visit one.telushealth.com/serco
First Time Users: register for an account using the invitation code “sna-employee ID” (ex. sna-00123456)
Returning Users: login using your email and password set up during the registration process
Health & Safety: Micro-Recovery for Winter Fatigue
Winter often brings lower energy, tighter muscles, and reduced focus. Micro‑recovery techniques are short, intentional reset moments that help employees stay alert and physically ready throughout the workday. They also support overall wellbeing by reducing stress, improving mood, and helping the body recover from accumulated tension.
Simple resets that take under two minutes:
Shift your eyes from screens or close-up work to a distant point to reduce eye strain and mental load.
Use a slow, controlled breathing cycle to release tension and restore calm.
Stand, stretch, or change posture to improve circulation and reduce stiffness from cold temperatures or long periods of sitting.
Take a brief walk inside the workspace to refresh attention and break up sedentary time.
Regular micro‑recovery supports both safety and wellbeing. These small pauses help maintain alertness, reduce errors caused by fatigue, and contribute to better stress management and overall daily balance.
To help you stay safe during the winter months, take a moment to explore these resources from Serco Health & Safety - and visit the Health, Safety, and Wellbeing page to learn more:
Preventive Health: Every Beat Counts - Heart Health Starts Here
Your heart beats about 100,000 times a day without you having to think about it. It shows up for meetings, deadlines, workouts, family time, and everything in between—quietly doing its job in the background. Heart Month is a chance to return the favor.
Preventive care isn’t about waiting for warning signs. It’s about paying attention before your body asks for it.
Prevention Happens in the In-Between
Heart health is shaped by the small moments you don’t always notice:
Choosing to move a little more during the day
Taking a pause when stress starts to build
Getting enough rest instead of pushing through exhaustion
Scheduling routine checkups—even when you feel “fine”
These everyday choices add up over time and help reduce long-term risk. You don’t need to be perfect—just consistent. Small adjustments made regularly can support your heart far more than occasional big efforts.
Listening Is a Form of Care
Preventive care starts with awareness. Knowing your health numbers, understanding your family history, and having regular conversations with your healthcare provider help you stay informed and confident about your health.
This Heart Month, take a moment to notice what your heart might need—more movement, more rest, or simply more attention. Prevention isn’t about doing more; it’s about doing what matters, a little at a time.
Your Heart Deserves a Plan That Works – Try Omada (US Cigna-Enrolled Only)
If you’re looking to lose weight, boost energy, or lower high blood pressure, you don’t have to do it alone. Omada gives you a plan built around you, with all the tools, guidance, and support to make lasting, meaningful changes.
With Omada, you’ll get:
No-Cost Welcome Kit with easy-to-use smart devices based on your needs, shipped to your door and yours to keep.
A personalized plan to manage your hypertension to build healthy routines around what you love to do and where you want the most support.
One-on-One support from a dedicated health coach and hypertension specialist that will get to know you and help you stay motivated.
A better approach to lower your blood pressure with ways to manage your medications and cut your salt intake without giving up foods you love.
More Great News
If you or your covered adult dependents are enrolled in the company medical plan offered through Cigna, are at risk for type 2 diabetes or heart disease or living with diabetes or high blood pressure, and are accepted into the program, you’ll receive the program at no additional cost.
Take control of your health with small, powerful steps—eating smarter, moving more, managing stress, and sleeping better. Your heart will thank you!
Purchasing Power – Take Control of Your Purchases (US Only)
Life doesn’t always wait for payday, and big purchases shouldn’t have to either. Purchasing Power helps you manage essential and larger purchases while keeping your budget on track. With flexible, convenient options, you can make purchases work for you—without high-interest credit.
Benefits include:
Pay over time: Spread payments through predictable payroll deductions over 6–12 months.
Grocery Power: Save on groceries with discounts, meal-planning tips, and weekly giveaways.
Financial wellness tools: Access free resources for budgeting, credit-building, and long-term financial planning.
Purchasing Power gives you the flexibility and confidence to manage your money your way—whether it’s everyday essentials or unexpected expenses.
Visit the Benefits page on SercoConnect or the Purchasing Power website to learn more and start taking advantage of this benefit today.
Rate Guaranteed – Make Your Home Move Smarter (US Only)
Buying or selling a home can feel overwhelming, but Rate Guaranteed makes it simpler, faster, and more affordable. From upfront savings to expert guidance, this benefit helps you move with confidence.
Perks include:
Big savings upfront: No lending fee saves $1,640, plus a free appraisal up to $500.
Insurance savings: Bundle Rate Insurance giving you access to 100+ carriers that can save you an average of $760.
Rate Real Estate Program: Save up to $6,000 when buying or selling with a preferred agent.
Priority loan processing: Move through the process faster and more efficiently.
Complimentary mortgage review: Speak with an expert at no cost or obligation to ensure the best decisions.
VIP Service: work with the experts and a dedicated team to help you with new purchases, refinancing and more.
Whether you’re buying your first home, upgrading, or selling, Rate Guaranteed gives you trusted resources, financial perks, and expert support every step of the way.
Get started today, call (833) 936-0662 to speak with a mortgage specialist or visit www.rate.com/SercoNA
Invest in Your Future with Serco's Tuition Assistance Program
At Serco, we believe in supporting our employees’ growth—both personally and professionally. Our Tuition Assistance Program empowers you to enhance your knowledge, skills, and abilities through formal education. If you are a regular full-time employee (30+ hours/week), you are eligible to apply for Tuition Reimbursement starting from your effective date of hire, with a maximum reimbursable amount of $5,250 per calendar year.
Higher Education Discount Program: University of Pheonix Highlight Serco partners with top universities to provide employees with tuition reductions for degree programs and professional certificates. One of our highlighted partners is the University of Phoenix, offering over 100 flexible, online programs aligned to 300+ real-world occupations. Continuing your education can help you learn new skills and advance your career—on your schedule.
🎥 Watch the video to learn more about how Serco’s Tuition Assistance Program and our partnership with University of Phoenix can help you reach your next milestone. Please note: you will need to enter your information to register and view the video.
Investing in your education has never been easier.
Take advantage of these benefits to expand your knowledge, strengthen your career, and achieve your goals. Visit the Tuition Assistance section on the SercoConnect Benefits page for more information.
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