January 2026 Newsletter
- Serco Wellbeing Team
- 2 days ago
- 12 min read
The start of a new year is the perfect time to kickstart positive habits that support your wellbeing. Serco Wellbeing is here to help with resources, tips, and activities to guide you along your wellness journey. Let’s start 2026 energized, focused, and ready to make this year your healthiest yet!
In this issue:
Serco Wellbeing 2026: Building Momentum One Choice at a Time
The wait is over—our 2026 Serco Wellbeing Program is officially here! This year, we’re building on the momentum of 2025 and bringing you even more ways to take small, meaningful steps toward your overall wellbeing.
Looking back at 2025: It was an incredible year for Serco Wellbeing! Over 10,000 wellbeing tickets were awarded to 675 employees, 200 wellbeing rewards were given out, and 50 employees were featured in spotlights for their dedication to health, resilience, and personal growth.
Building on these achievements, 2026 brings fresh opportunities, exciting activities, and even more ways to prioritize your wellbeing throughout the year.
What’s new for 2026?
Engaging wellbeing activities: Participate in monthly activities and quarterly
challenges, plus the new Wellbeing Academy, designed to support your physical, emotional, social, and financial wellbeing.
More rewards: Serco Wellbeing is stepping up the incentives for 2026! By participating in monthly activities and quarterly Rise to the Challenge activities, you could win up to $600 in wellbeing prizes through Snappy. It’s our way of celebrating your commitment to your wellbeing all year long.
New Wellbeing Recognition Campaign – Wellbeing in Action: We’re celebrating the small choices that make a big impact! Each quarter, employees who demonstrate positive wellbeing habits can win a $200 Snappy Reward, and anyone who nominates a colleague has a chance to win a $25 Snappy Reward.
Ready to get started? Watch the video to see 2025 highlights and get a sneak peek at what’s coming in the 2026 program. Then check out the 2026 Serco Wellbeing Program Guide and visit the Serco Wellbeing website to explore the tools, resources, and activities designed to help you thrive all year long.
Celebrating the Final 2025 Winners
As we wrap up 2025, we’re proud to celebrate the individuals and teams who made wellbeing come to life across Serco. Through everyday actions, intentional pauses, and support for one another, these employees helped build a stronger, healthier workplace for all. Join us in recognizing our final winners of the year!
Quarterly Wellbeing Winners
Because wellbeing is better when we show up together—thank you to everyone who participated this quarter and made space for healthy habits along the way. Your engagement kept the energy going and wellbeing front and center across Serco. Congratulations to our 10 quarterly winners, and thank you for being part of the Serco Wellbeing journey.
Nancy McArthur
Michael Shaw
Margaret Brown
Jason Montgomery
Allison Clemens
Daniel Smith
David Ciscon
Charlie Trilles
Jennifer King
Melissa De Graff
Mindful Moment Winners
As the year came to a close, employees took intentional moments to pause, reset, and refocus. Thank you to everyone who participated in December’s Mindful Moment, and congratulations to our winners - Crystal Billman, Steve Garrett, Sue Erickson, Veronica Wendt, and Joseph Odum.
Serco People Fund Recognition
The Serco People Fund reflects the heart of our Serco community—coming together to support one another when it matters most. As we close out the year, we recognize our final Serco People Fund winners: Sean Buckley, Joan Eggers, Lynn Crevier, Debra Law, and Donald Nuckols. Thank you to everyone who contributed, nominated, and helped make this support possible. Your generosity and care continue to strengthen our culture of compassion.
Caught in Action Winners
Our Caught in Action winners were recognized for going above and beyond to support wellbeing—whether through leading by example, supporting teammates, or creating positive change in their communities. Their actions remind us that wellbeing isn’t just a program; it’s something we live every day.
Michael Moore took part in his first Mindful Moment and offered helpful feedback, showing his commitment to personal wellbeing and supporting others in the process.
Evbett Dewitt and Beth McNeal took part in the Kickstart Kindness Challenge and went above and beyond by completing bonus activities, including inspiring others through posts on Viva Engage and the Serco Wellbeing website. Their enthusiasm helped spread positivity and encouraged others to take part in acts of kindness.
Jessica Trotter contributed to both the Serco community and workplace by helping organize a Toys for Tots donation drive, tying her efforts into the Kickstart Kindness Challenge. By sharing ways colleagues could get involved—both onsite and virtually—Jessica showed how acts of kindness can make a meaningful impact and encouraged participation and generosity across our community.
Zoe Tran, nominated by Alyse Johnson, turned kindness into action this holiday season. Through her leadership with the SercoRising ERG, she organized a toy drive at the Herndon HQ that made She Believes in Me’s annual Santa Visit the most impactful in five years. Thanks to her dedication, nearly 150 children experienced the joy of the season with gifts, smiles, and special holiday memories. Zoe’s efforts are a powerful example of how one person’s initiative can create meaningful community impact.
Thank you to everyone who participated, nominated colleagues, shared their stories, and made wellbeing a priority in 2025. Your efforts—big and small—continue to shape a culture where people feel supported, valued, and empowered. Here’s to carrying this momentum into the year ahead and continuing to put wellbeing in action across Serco.
Start the Year with the Total Wellbeing On-Demand Healthy Habit Challenge
Kick off the new year with energy and focus by taking part in the January Total Wellbeing On-Demand: Healthy Habits Challenge! This challenge is all about building simple, meaningful habits that support your wellbeing every day. By making small, intentional changes—whether it’s moving more, staying hydrated, practicing mindfulness, or improving your sleep—you can create lasting improvements over time. The Healthy Habits Challenge is your opportunity to grow stronger, feel more balanced, and start 2026 energized and ready for anything.
How It Works:
Pick your habits: Choose one—or several—to focus on this month. Check out the Healthy Habit Ideas to inspire your choices.
Track your progress: Use the Healthy Habit Challenge Tracker to log your daily habits and celebrate your wins.
Complete at least 7 days: Commit to your chosen habits throughout the month.
Claim Your Rewards: After completing your habits, fill out the January Total Wellbeing On-Demand Submission Form to receive wellbeing tickets toward prizes.
Complete 7 Days: Earn 5 Wellbeing Tickets
Go Above & Beyond: Complete more than 7 days to earn an additional 5 Wellbeing Tickets
Take this opportunity to reset, refresh, and build momentum for 2026. Every small habit counts—start today and watch how these simple actions can transform your year! Your wellbeing journey starts now!
January Mindful Moment: Setting an Intention for the New Year
Start the year strong by pausing to focus on what matters most to you. The January Mindful Moment invites you to take a few minutes to set an intention for 2026—a simple way to guide your energy, create balance, and build positive habits throughout the year.
How to Participate:
Tune in anytime: Watch or listen to the Mindful Moment video or audio anytime in January. Plus, you download it from the Serco Wellbeing site to revisit anytime!
Earn Wellbeing Ticket: Complete the January Mindful Moment Submission Form to earn 1 wellbeing ticket for taking time for yourself.
Take a mindful pause, set your intention, and give yourself the gift of focus and calm. One small moment today can help make 2026 your most balanced, energized year yet!
New for 2026: Introducing the Wellbeing Academy
We’re excited to launch the Wellbeing Academy (replacing the quarterly LinkedIn Learning activity) to give you even more ways to explore personal and professional development. Each quarter, you’ll have a recommended course to help you grow your skills, knowledge, and overall wellbeing, all while earning rewards!
How It Works:
Quarterly Recommended Course: Complete the featured course anytime during the quarter to earn 5 wellbeing tickets.
Additional Learning: Complete 3 extra courses, webinars, videos, or articles—on any topic you’d like to explore, one per month—to earn 1 additional wellbeing ticket.
Complete the Submission Form: Track your completed courses, webinars, or articles using the self-report form to earn your wellbeing tickets. You can submit multiple times to track all activities you complete.
Q1 Learning Spotlight: Financial Focus
Take advantage of the first Wellbeing Academy to learn practical strategies for managing your finances, building new skills, and strengthening your overall wellbeing.
Dive into these videos from Manulife and Voya to boost your financial know-how, manage your money, and plan ahead:
Voya (US): 5 Things to Do to Get Organized and on Track (live and on-demand courses)
Manulife (Canada): Save or Pay Down Debt (on-demand course)
Discover new ways to learn, grow, and earn rewards with the Wellbeing Academy. Explore what’s available on the Serco Wellbeing website today.
Introducing New Wellbeing in Action Recognition Campaign
We’re excited to launch Wellbeing in Action, Serco’s new recognition campaign celebrating the small, meaningful steps employees take to support their health and wellbeing. This campaign combines our previous Wellbeing Warriors and Caught in Action initiatives into one program, making it easier than ever to be recognized for the positive choices that inspire others.
Whether it’s practicing mindfulness, making healthier choices, encouraging a teammate, or finding a moment of balance in a busy day, these actions add up, build momentum, and create a culture of wellbeing across Serco.
How It Works:
Employees who demonstrate positive wellbeing actions will be selected and highlighted. Quarterly winners will receive a wellbeing prize valued at up to $200.
Here are three ways you can be recognized for your healthy actions and positive impact:
Highlighted by the Benefits & Wellbeing Team: The team may recognize employees for their efforts and healthy choices.
Submit a Healthy Action: Share a healthy action you’ve taken to be recognized for your commitment to wellbeing.
Celebrate a Colleague: Nominate someone who inspires you. Nominators also have a chance to win a $25 prize.
Together, we’re building momentum, lifting each other up, and creating a culture where wellbeing thrives—one action at a time. Every action matters. Every person inspires. Together, we create Wellbeing in Action.
Ready to celebrate wellbeing in action?
Submitting a nomination is a great way to celebrate the small steps that create a big impact. To help you get started, here’s an example of a completed nomination to show what it looks like in practice:
Name: Alex Rivera
Employee ID: 612405
Email: alex.rivera@company.com
Which area(s) of wellbeing?Physical, Career
Describe the wellbeing action(s) being recognized:Alex consistently took short movement breaks throughout the workday and encouraged teammates to join. They also shared practical tips—like walking meetings or quick stretches—to inspire healthier habits and maintain energy without disrupting work.
How has this action positively impacted the nominee, their colleagues, or the workplace?These simple, consistent habits encouraged others to take small steps toward better wellbeing. Team members began incorporating short movement breaks and walking meetings, which boosted focus, energy, and collaboration across the team.
Share any stories, details, or experiences about this action that inspire or highlight its impact:During a particularly busy week, Alex suggested turning a one-on-one meeting into a short walk. Not only did it make the conversation more productive, but it also sparked a team-wide habit. What started as one person’s small effort became an example of how intentional actions can create meaningful change for everyone.
First 2026 Rise to the Challenge Coming Soon!
Go for Gold: Winter Wellness Challenge
Start 2026 strong with our first quarterly wellness challenge, launching February 9! Inspired by the Winter Olympics, Go for Gold will guide you through four weeks of activities that boost your physical, social, emotional, mental, and nutritional wellbeing. Each week focuses on a different area, giving you simple, fun ways to build healthy habits, connect with colleagues, and celebrate your personal progress.
Be the first to register today and secure your spot to start the year strong, track your progress, and go for your personal wellness gold!
TELUS Health: New Year, Renewed Mind
January is a season of renewal and fresh perspectives.
A new year is the perfect time to reset your mindset, embrace growth, and focus on possibilities. Small shifts in thinking can spark big changes, so take time to set intentions, learn something new, and approach challenges with curiosity and optimism.
Ready to take charge of your wellbeing? Dive into TELUS Health One's platform and mobile app to discover personalized tools, expert guidance, and practical resources designed to help you make positive changes. Here are a few resources from TELUS Health One to help you take charge of your wellbeing and start 2026 strong:
If the new year feels overwhelming, remember your Employee Assistance Program (EAP) offers confidential support to help you manage stress and maintain balance. Let’s begin 2026 with clarity, resilience, and a commitment to positive change.
Access TELUS Health today and take care of yourself and those around you.
Phone: Available 24/7 at 888-456-1324
Website: Schedule a counseling session through the online scheduler available on TELUS Health One Platform. Visit one.telushealth.com/serco
First Time Users: register for an account using the invitation code “sna-employee ID” (ex. sna-00123456)
Returning Users: login using your email and password set up during the registration process
Health & Safety: Safety in Motion
Across every surface, safety travels with you. As we begin 2026, make injury prevention part of every task. Start by reviewing your workspace—inspect tools and PPE for wear, clear walkways, and confirm emergency exits are accessible. Stay alert for slips, trips, and spills, and report hazards immediately.
Key Reminders:
✔ Avoid shortcuts—take time to do it right
✔ Communicate hazards and near misses to your team
✔ Take b
reaks and stay focused—fatigue leads to mistakes
✔ Report all injuries the day they occur—no exceptions
Your commitment keeps safety moving forward. Together, we can make this year injury-free!
Preventive Health: Cervical Cancer Awareness Month
January is Cervical Cancer Awareness Month, a time to raise awareness about this preventable disease and encourage proactive health choices. Cervical cancer is one of the most preventable cancers thanks to early detection through Pap tests and HPV screenings, yet many people delay or skip these important check-ups. Detecting cervical changes early can save lives, making regular screenings essential for everyone who is eligible.
What You Can Do This Month
Schedule your screening: If you’re due for a Pap test or HPV screening, now is the perfect time to contact your healthcare provider.
Know the signs and symptoms: While early cervical changes often have no symptoms, persistent unusual bleeding, pain, or discomfort should always be evaluated.
Stay informed: Learn about cervical cancer risk factors, prevention strategies, and the importance of routine exams.
Encourage others: Share information with family, friends, and colleagues to help raise awareness and inspire preventive care.
This January, make a commitment to your health and encourage those around you to do the same—schedule your cervical cancer screening and take control of your wellbeing today. Early detection is the key to prevention, and your actions now can have a lasting impact for you and your family.
Visana Virtual Women’s Health Clinic (US Cigna-Enrolled Only)
Offered as part of your Cigna HealthcareSM medical plan, Visana is an in-network virtual women’s health clinic where you can find answers to new symptoms or existing diagnoses. Simply schedule a convenient virtual visit and pay your in-network cost-share.*
Get support for:
Preventive care like well-woman visits, fertility assessments, mental health assessments, preventive screenings, and health coaching
Gynecological, sexual, and reproductive health like heavy bleeding, painful periods, vaginal infections, fibroids and endometriosis
Hormone and metabolic health like irregular periods, sudden weight gain or loss, polycystic ovary syndrome (PCOS), and thyroid issues
Menopause and perimenopause with hormonal, and non-hormonal treatment options
For more information or to schedule a visit, log in to my.cigna.com.
Introducing Headspace for Cigna (US Only)
2026 by prioritizing your mental wellbeing with Headspace, now available through Cigna Total Behavioral Health for employees enrolled in a Cigna medical plan. Headspace gives you guided meditations and on-demand mental health support to help with stress, sleep, self-esteem, relationships, productivity, and more—anytime, anywhere.
Headspace Care connects you with real, personalized support through multiple options:
Coaching: Chat with a coach via text to receive guidance and encouragement tailored to whatever you’re going through.
Therapy & Psychiatry: Add a licensed therapist or psychiatrist to your care team if you need extra support. Sessions are video-based and available evenings and weekends to fit your schedule, based on your health plan benefits.
Skill-building resources: Access a library of articles, classes, podcasts, and other tips to develop new skills and gain expert guidance—on your own schedule, whenever you need it.
With Headspace Care, you can connect with a real mental health coach via text or speak with a licensed therapist over video—all from the privacy of your smartphone. Your care team coordinates personalized support, making it feel like a virtual clinic without the waiting room.
Your coach can help you:
Build self-esteem: Gain confidence and practice self-compassion for work, life, and everything in between.
Strengthen relationships: Navigate conflicts, manage loneliness, and build meaningful connections.
Incorporate self-care: Develop a practical plan for sleep, nutrition, and work-life balance.
Manage everyday challenges: From anxiety and stress to sleep struggles, your coach is there to listen, guide, and support.
Take the first step toward better mental wellbeing—sign up for Headspace Care and start accessing personalized support and resources today. Getting started is simple:
Download the Headspace Care app from Apple or Google Play.
Tap “Get Started,” then select “My Health Plan.” You will need to enter your health plan information to verify your eligibility including name, DOB, Zip Code, and Member ID.
Follow the instructions, and you’re ready to go!
With Headspace for Cigna now available, you have easy access to the guidance, support, and tools you need to prioritize your mental health and thrive in 2026.